Social Media Content Coordinator

Vienna, Austria

TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide. 

Traditionally, booking an organised tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionised the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organised adventures through one platform.

With 40+ different nationalities in our team and with offices in Europe, North America and Australia, we work to deliver the best possible booking experience. Launched in 2010, we proudly develop and innovate exceptional talent and we are looking to scale our team.

We are currently looking for a Social Media Content Coordinator (Full-time) to join our team in Vienna or remotely.

The opportunity:

We are currently hiring for a Social Media Content Coordinator to join our growing global Content & Brand Strategy team. We’re looking for someone with a proven track record in creating compelling, inspiring content and expertise in measuring its impact across the full marketing funnel, from awareness down to conversions. Ideally, you’ll be based in our Vienna office, and will frequently collaborate with your colleagues in Brisbane and Toronto. Remote work for this position may be available for the right candidate.

Your responsibilities:

You will be part of the growing global Content & Brand Strategy team at TourRadar, reporting into the Head of Content in Vienna. This position will be focused on supporting our Marketing & Product organizations with content creation across email, social media, website & other various editorial needs. The scope of projects vary in size, from weekly marketing emails to co-branded larger marketing campaigns to longer travel editorial pieces published publicly on behalf of TourRadar. 

Some of the projects you will be working on:

  • Creating TourRadar’s organic social media strategy in alignment with our core audiences across platforms like Facebook and Instagram
  • Create all organic content for TourRadar’s social media handles on an ongoing basis
  • Work with our marketing team to establish a social media content calendar & posting strategy to ensure that our social media presence aligns with our other parallel marketing efforts 
  • Create a series of guidelines for the kinds of content TourRadar posts and the style in which we do it
  • Support the paid social marketing team with relevant creatives depending on their needs
  • Working closely with our design team to ensure that the overall message, look and feel of your content correctly represents the TourRadar brand
  • Update all of TourRadar’s public profiles and pages to represent our refreshed brand look and feel 
  • Work closely with our Customer Service team to create a workflow to handle customer complaints and issues that arise through social media
  • Manage existing relationships and vet upcoming partnership opportunities with social media influencers
  • Track performance of Social Media channels with the right KPIs

Who you are:

  • Have full proficiency in English (native level is required)
  • Have a bachelor’s degree in Marketing, Journalism, Communications or other relevant major
  • Have 1-2 years of experience in digital marketing, ideally having managed a brand’s social media strategy and creative production
  • Be an excellent writer and excel in creating concise, compelling content within a short turnaround time
  • Be proficient in video and photo editing applications relevant to social media platforms in order to quickly and nimbly create compelling new content (ex: Canva, etc)
  • Experience in the travel industry or adventure travel is a massive plus.
  • Have experience measuring content impact (IE looking at conversion data, engagement metrics, etc)
  • Be comfortable with various data sources and with digging deep to understand the path to conversion for your content
  • The ability to think strategically beyond the day-to-day role in order to impact TourRadar’s future brand success
  • Strong communication, organization, and prioritization skills
  • Self-motivated with the ability to work in both a team environment and independently
  • Strong analytical and problem-solving skills are a must
  • Familiar with Google Analytics and/or similar
  • Ability to quickly learn and use new technology
  • Ability to multitask and handle a number of projects at once
  • A can-do, enthusiastic attitude and being a great team player is an absolute must!

What can you expect?

  • Awesome Office: Located in the heart of Vienna's 1st District, our headquarters and its surroundings are second to none when it comes to atmosphere. Every day we enjoy an open office floor plan, complete with our “barketing department”, foosball games, and deluxe coffee machines that keep us buzzing.
  • Location: Vienna is a thriving startup hub, with ample opportunities to grow your network and enjoy the benefits of a city ranked number one for Quality of Living for ten years running! Affordable for families and young professionals, filled with nature parks, a lively restaurant scene, rolling vineyards, and plenty of art, culture, and events to enjoy on your weekends.
  • Flexibility: Work from home, or our beautiful office and enjoy flexible working hours that allow you to structure your days how you please. 
  • Experience our world-class adventures firsthand and explore new destinations using our travel credit system.
  • Office Exchange: As we're privileged to have three offices across the globe (Vienna, Toronto, and Brisbane), we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.
  • Diversity: Thrive in an international work environment that has more than 40 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways!
  • Regular team outings and events: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more. 
  • Workgroups: Join like-minded team members in voluntary workgroups around topics like wellbeing, sustainability or company culture to actively shape how we work at TourRadar
  • Well-being: Mobile working and disconnected working from managers and team members have unique challenges that are different from working in an office. We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy & workshops led by an external curated team of professionals. 
  • Training & Development: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT) to discuss individual development opportunities and future career paths. At our thriving start-up, there are many opportunities to grow and develop your skills through cross-departmental projects in our rapidly growing industry.
  • On top of this, you’ll also enjoy a monthly EUR 25 home office allowance for costs arising from working remotely, quarterly team lunches, employee discounts on all TourRadar adventures, and many more!

Through a flexible startup atmosphere, flat hierarchies, and transparent lines of communication we welcome new ideas from fresh minds, so apply now and seize the chance of being part of a highly flexible and motivated team revolutionizing how multi-day adventures are booked all around the world!

Social Media Content Coordinator

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Social Media Content Coordinator

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