Business Development Manager (DACH Region)

Vienna, Austria

TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide. 

Traditionally, booking an organised tour was a tedious and time-consuming process. Where will I stay? What activities will I do? What meals am I going to have? What operator can I trust? TourRadar makes booking multi-day adventures seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Founded in 2010, TourRadar was the first to transition multi-day tours to an online marketplace, making them the leader in the industry. In 2021, TourRadar further revolutionised the industry by introducing the Adventure Booking Platform, connecting travellers, operators, and travel agents to organised adventures through one platform.

With 40+ different nationalities in our team and with offices in Europe, North America and Australia, we work to deliver the best possible booking experience. Launched in 2010, we proudly develop and innovate exceptional talent and we are looking to scale our team.

We are looking for a Business Development Manager to join our Vienna office to manage key Accounts in the DACH Region. You will be reporting to the Head of Business Development - EMEA. In this role, you should love working in a fast-paced tech environment, enjoy challenges, relish working independently and most importantly love to travel!

The role: 

  • You will be responsible for providing business support for partners in the DACH region (including but not limited to sales initiatives, cancellations, and complaints) as well as improving operator visibility and success on the TourRadar platform through ongoing support and training.
  • You will be involved in the development and execution of strategic plans and initiatives for market expansion, with a focus on operator onboarding and sales growth in the DACH region.
  • You will develop an understanding of cloud-based software systems and you will be expected to develop, through training, knowledge of the rudimentaries of XML feeds and booking APIs.
  • You will provide feedback and direction on priorities, as well as reporting to the Head of Business Development EMEA for progress updates and escalation for issues  
  • As TourRadar’s ambassador, you will help increase brand awareness while supporting training for operators, as well as servicing of accounts.
  • You will liaise with our international teams for marketing, design, technology and more to ensure that pending tasks and projects for operations are tracking to complete in a timely manner
  • You will have the chance to develop experiences as a travel professional to shape TourRadar and your own future growth within the team
  • Maintaining and communicating an understanding of the products offered by TourRadar, and TourRadar partners across the globe, will help you to lead the team towards excellent supply solutions.
  • You will actively maintain knowledge of the TourRadar systems to enable you to develop training materials, newsletters and other content to support the team, tour operators, affiliates, and travellers.
  • Customer service is key as we connect new partners, on­board their inventory and train their team. You will work with existing partners and develop new relationships with partners.

Who you are: 

  • 3 years experience minimum in a customer-facing role
  • Fluent German speaker 
  • Previous experience in Business Development and Account Management
  • Excellent interpersonal skills and ability to relate directly in person and online
  • Comfort working for a tech­forward company including the regular usage of tracking, monitoring, project and CRM software
  • Personal and/or professional travel experience to areas in which TourRadar sells
  • Natural self-starter, able to prioritize multiple responsibilities
  • Problem-solving and decision-making capacities
  • As we’re constantly changing and we move quickly, you’ll thrive in this type of environment with the ability to adapt quickly to changing priorities
  • Passion for the travel industry and enthusiasm to learn

What can you expect?

  • Awesome Office: Located in the heart of Vienna's 1st District, our headquarters and its surroundings are second to none when it comes to atmosphere. Every day we enjoy an open office floor plan, complete with our “barketing department”, foosball games, and deluxe coffee machines that keep us buzzing.
  • Location: Vienna is a thriving startup hub, with ample opportunities to grow your network and enjoy the benefits of a city ranked number one for Quality of Living for ten years running! Affordable for families and young professionals, filled with nature parks, a lively restaurant scene, rolling vineyards, and plenty of art, culture, and events to enjoy on your weekends.
  • Flexibility: Work from home, or our beautiful office and enjoy flexible working hours that allow you to structure your days how you please. 
  • Experience our world-class adventures firsthand and explore new destinations using our travel credit system.
  • Office Exchange: As we're privileged to have three offices across the globe (Vienna, Toronto, and Brisbane), we encourage everyone to make use of our Office Exchange program. You will have the chance to get to know your colleagues better and become a local in a new city.
  • Diversity: Thrive in an international work environment that has more than 40 different nationalities under one roof. English is our official working language, but keep your ears peeled for a multitude of languages lingering in the hallways!
  • Regular team outings and events: Enjoy virtual or in-person team nights at least once a month with different themes and activities to keep us all connected. Expect spontaneous events and trips together from hiking trips, wine tasting, rock climbing, and more. 
  • Workgroups: Join like-minded team members in voluntary workgroups around topics like wellbeing, sustainability or company culture to actively shape how we work at TourRadar
  • Well-being: Mobile working and disconnected working from managers and team members have unique challenges that are different from working in an office. We are aware that even though we are working hard, it is always important to maintain a healthy work-life balance and manage our mental health. To provide the necessary help you have free and anonymous access to check-ins, therapy & workshops led by an external curated team of professionals. 
  • Training & Development: With annual training and development opportunities in place, we support each other through yearly Development and Reflection Talks (DaRT) to discuss individual development opportunities and future career paths. At our thriving start-up, there are many opportunities to grow and develop your skills through cross-departmental projects in our rapidly growing industry.
  • On top of this, you’ll also enjoy a monthly EUR 25 home office allowance for costs arising from working remotely, quarterly team lunches, employee discounts on all TourRadar adventures, and many more!

Through a flexible startup atmosphere, flat hierarchies, and transparent lines of communication we welcome new ideas from fresh minds, so apply now and seize the chance of being part of a highly flexible and motivated team revolutionizing how multi-day adventures are booked all around the world!

Business Development Manager (DACH Region)

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Business Development Manager (DACH Region)

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